Delivery and FAQs

Q: Where do you deliver?

A: With our online store we deliver across the county of Worcestershire and surrounding areas within a 10 mile radius of our shop, we can do deliveries beyond this radius however this is subject to delivery charges and our availability, you will need to contact our team directly on 01905 798888


Q: When do you deliver?

A: Our standard delivery is Monday to Saturday from between 8 am and 6 pm, we are closed on public holidays such as Christmas, Boxing day, New Years Day and Bank Holidays

Please refer to our holiday opening hours for our available delivery dates

On certain special days such as Mothering Sunday, Valentines and Christmas Eve our delivery hours may be extended to both earlier and later deliveries, and Sundays when applicable.


Q: What are your delivery costs?

A: All our arrangements come with delivery prices included for all our delivery areas, if your area is outside our typical delivery zone, we do charge delivery starting from £5 depending on area


Q: Do you offer same day delivery?

A: Currently we offer next day and future delivery on our online store on all orders placed before 2 pm; this is because we order all our flowers in fresh for all our arrangements.

If you require same day flowers, we may still be able to help you; we recommend you contact our team on 01905 798888 who will be happy to arrange a bouquet for you

*Please note we can only offer same day delivery on phone orders taken before 1 pm,  we recommend you contact us as soon as possible to ensure the best choice of flowers for your order as we are prone to selling out daily.


Q: I ordered my flowers after 2 pm; can I still get next day delivery?

A: Our cut off time for next day delivery is 2 pm (Monday to Saturday), if you need your flowers for the next delivery day but have missed the cut off time, you will need to contact our team on 01905 798888 before our closing time of 5 pm

Any orders placed after 2 pm without contacting our team will be delivered the next working day.


Q: Can I arrange a timed delivery?

A:We offer day-long delivery on our website between the hours of 8 am and 6 pm; for this, we cannot guarantee delivery times.

If you require a timed delivery you will need to contact our team on 01905 798888
on timed deliveries we charge an additional delivery fee starting from £10.00, this is only available on orders over £50.00 unless they are within walking delivery distance (<0.5 miles)


Q: Do you deliver to Hospitals?

A: Due to security and health concerns increasingly a number of hospitals will not accept flowers for both their patients and staff.

We will attempt delivery to private hospitals, such as BMI Hospital Droitwich Spa, Spire Southbank etc.

However, we recommend ensuring the hospital you wish to send to does accept flowers, as we hold no responsibility if we are unable to deliver to these premises and will not issue refunds.

When delivering to hospitals we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control.  In this case, we will deliver to the reception area or post room.

We recommend flowers sent to hospitals are requested for delivery on weekdays rather than Saturdays to increase the likelihood of successful delivery.

We do not deliver to public hospitals ie. Worcester Royal Hospital


Q: Do you deliver to Schools and Universities?

A: We do deliver to schools, colleges and universities

In all instances, these flowers will be delivered to reception and we hold no further responsibility in ensuring the flowers reach the recipient.

We, therefore, recommend flowers are requested for delivery on weekdays rather than Saturdays to increase the likelihood of successful delivery. 


Q: Do you offer deliveries to businesses?

A: We do make deliveries to businesses however due to the nature of these premises deliveries can come into difficulty

When delivering to some of these premises, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room.

Some of our standard delivery times reside outside classic working hours, however for Monday – Friday deliveries we will schedule deliveries to business premises to fit inside 9am-5pm

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department. room no. etc 

Furthermore, if you can include the recipient's contact number if possible this will make delivery far easier as their whereabouts may be subject to change. 


Q: Can I cancel my flower order, postpone my order or change the delivery address?

For all our online orders we do not offer any cancellations and as our flowers come in fresh for your order, date rearrangement is allowed at our discretion and highly dependent on the amount of time between contacting us of the date change and the delivery date.

If you would like to change the delivery address on the order, we will be able to accommodate you if contacted within our working hours on the day before the delivery date (Saturday 5 pm for Monday)

If we are not contacted before this time, delivery will likely be attempted; we will not issue refunds if the flowers are delivered to the original address successfully

If the address we are given is incorrect but you contact us after the cut off time and the bouquet is not successfully delivered to the original address,  we may charge an administration fee to resend your flowers, in this situation your flowers will be delivered the next available delivery date after we have received payment.    


Q: What happens if the recipient is not in?

A: If the recipient isn’t in when we deliver we follow a three-point system

  1. If you have notified us in the order notes of a safe space on the premises to leave the flowers, we leave these here, please note that the safe space should be accessible and undercover – a porch or outbuilding etc, this will be photographed as proof of delivery.

A note will be left through the recipient’s letterbox informing them of the location of their flowers.

We hold no responsibility for the recipient receiving the flowers or the condition of the flowers when left in a safe space.

  1. If you have notified us of a nearby preferred neighbour, and the neighbour is in, we will leave the flowers with them, they will have to sign a form to confirm they have taken the flowers and this will class as proof of delivery

A note will be left through the recipient’s letterbox informing them of the location of their flowers.

We hold no responsibility for the recipient receiving the flowers or the condition of the flowers when left with a neighbour, we will not leave the flowers with any neighbours not specified as acceptable

  1. If the recipient is out, no safe space is listed and the preferred neighbour is not in, a note will be left the recipients letterbox informing them their flowers have been returned to our shop for them to collect.

Flowers to collect will remain in our premises for up to one week.


Q: What if my flowers don’t arrive on the delivery date?

A: Only under extreme circumstances, force majeure etc. will flower delivery not be attempted.
We will not deliver if there is considerable risk to our staff.

If there is any issue with delivery, you will be contacted in advance.


Q: What if there is something wrong with my flowers?

A: If for some reason you feel there is an issue with your flowers you must return them to the shop for them to be assessed, from this we will be able to determine what the appropriate course of action is.

They must be returned within 24hrs of delivery, any time after this we cannot accept responsibility as they are perishable goods.


Q: Some of the flowers look different to as pictured, why is this?

A: Due to the ephemeral and seasonal nature of flowers sometimes availability or quality of different blooms changes, we only supply top grade flowers, so sometimes we may supply an alternative bloom to as pictured if we feel the quality of it is superior to the flowers pictured at the time of purchase.

We reserve the right to offer alternative blooms in keeping with seasonal changes and availability at all times, all bouquets pictured are examples and overall colour scheme and style will be maintained.