Delivery, Returns and Refund Information
Q: Where do you deliver?
A: With our online store we deliver across the county of Worcestershire and surrounding areas within a 10 mile radius of our shop, we can do deliveries beyond this radius however this is subject to delivery charges and our availability, you will need to contact our team directly on 01905 798888
Q: When do you deliver?
A: Our standard delivery is Tuesday to Saturday from between 8 am and 9 pm, we are closed on public holidays such as Christmas, Boxing day, New Years Day and Bank Holidays
Please refer to our holiday opening hours for our available delivery dates
On certain special days such as Mothering Sunday, Valentines and Christmas Eve our delivery hours may be extended to both earlier and later deliveries, and Sundays when applicable.
Q: What are your delivery costs?
A: We offer free delivery to WR9 Postcodes, Local delivery to other surrounding areas is £5, areas further afield still in our delivery zone is £10
Q: Do you offer same day delivery?
A: We offer same day delivery on orders placed before 12pm via our website, orders placed after this time on the website will be delivered the next working day regardless of the date selected.
If you require same day flowers after this cut off time, we may still be able to help you; you will need to contact our team on 01905 798888
Q: Can I arrange a timed delivery?
A:We offer day-long delivery on our website between the hours of 8 am and 9 pm; for this, we cannot guarantee delivery times.
If you require a timed delivery you will need to contact our team on 01905 798888
On timed deliveries we charge an additional delivery fee starting from £10.00, this is only available on orders over £100.00 unless they are within walking delivery distance (<0.5 miles)
Q: Do you deliver to Hospitals?
A: Due to security and health concerns increasingly a number of hospitals will not accept flowers for both their patients and staff.
We will attempt delivery to private hospitals, such as BMI Hospital Droitwich Spa, Spire Southbank etc.
However, we recommend ensuring the hospital you wish to send to does accept flowers, as we hold no responsibility if we are unable to deliver to these premises and will not issue refunds.
When delivering to hospitals we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room.
We recommend flowers sent to hospitals are requested for delivery on weekdays rather than Saturdays to increase the likelihood of successful delivery.
We do not deliver to public hospitals ie. Worcester Royal Hospital
Q: Do you deliver to Schools and Universities?
A: We deliver to schools, colleges and universities
In all instances, these flowers will be delivered to reception and we hold no further responsibility in ensuring the flowers reach the recipient.
We, therefore, recommend flowers are requested for delivery on weekdays rather than Saturdays to increase the likelihood of successful delivery.
Q: Do you offer deliveries to businesses?
A: We regularly make deliveries to businesses, as every business is different, it is important that if there are any details you are aware of that can aid delivery or might equally effect delivery, please let us know in the delivery notes
Opening hours, different desks or buildings, entry instructions etc.
When delivering to some of these premises, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room.
Some of our standard delivery times reside outside classic working hours, however for Tuesday – Friday deliveries we will schedule deliveries to business premises to fit inside the standard 9am-5pm
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department. room no. etc
Furthermore, if you can include the recipient's contact number if possible. We will only utilise this as a last resort, but it can be useful especially if the recipient may work away.
Q: Can I cancel my flower order, postpone my order or change the delivery address?
For all our online orders we do not offer any cancellations as our flowers come in fresh for your order and are ephemeral, date rearrangement is allowed at our discretion and highly dependent on the amount of time between contacting us of the date change and the delivery date.
If you would like to change the delivery address on the order, we will be able to accommodate you if contacted within our working hours on the day before the delivery date (Saturday 4pm for Tuesday)
If we are not contacted before this time, delivery will likely be attempted; we will not issue refunds if the flowers are delivered to the original address successfully
If the address we are given is incorrect but you contact us after the cut off time and the bouquet is not successfully delivered to the original address, we may charge an administration fee to resend your flowers, in this situation your flowers will be delivered the next available delivery date after we have received payment.
Q: What happens if the recipient is not in?
A: If the recipient isn’t in when we deliver we follow a three-point system
- If you have notified us in the order notes of a safe space on the premises to leave the flowers, we leave these here, please note that the safe space should be accessible and undercover – a porch or outbuilding etc, this will be photographed as proof of delivery.
A note will be left through the recipient’s letterbox informing them of the location of their flowers.
We hold no responsibility for the recipient receiving the flowers or the condition of the flowers when left in a safe space.
- If you have notified us of a nearby preferred neighbour, and the neighbour is in, we will leave the flowers with them
A note will be left through the recipient’s letterbox informing them of the location of their flowers.
We hold no responsibility for the recipient receiving the flowers or the condition of the flowers when left with a neighbour.
- If the recipient is out, no safe space is listed and the preferred neighbour is not in, we will firstly try to find a suitable safe space, followed by seeking an alternative neighbour if possible. If neither of these options are available, we will return the flowers to our shop with a note for the recipient to collect. Flowers to collect will remain in our premises for up to one week.
Q: What if my flowers don’t arrive on the delivery date?
A: Only under extreme circumstances, force majeure etc. will flower delivery not be attempted.
We will not deliver if there is considerable risk to our staff.
If there is any issue with delivery, you will be contacted in advance.
Q: What if there is something wrong with my flowers? (Replacements and refunds)
A: If there is an issue with your flowers you must return them to the shop for them to be assessed, from this we will be able to determine what the appropriate course of action is.
You must bring the entirety of the arrangement in; not just individual stems
Due to the Ephemeral nature of our product, we only guarantee longevity for 5 days. All our flowers come with a 'care card' with instructions on how to care for your flowers to enjoy them for the longest time possible
If your flowers do perish before the 5 days and you have fulfilled the care instructions, you are most welcome to bring your bouquet back to our store within this timeframe to recieve a full replacement, we may recommend alternative stems if the likely reason for early decline is high temperatures etc.
If you have not fulfilled the care instructions, for example the bouquet is still in it's original packaging, we are unable to provide you with a replacement
We cannot replace bouquets brought to us after the five day cut off, or bouquets brought to us in part, the entire product must be returned, especially as compromised flowers may have a negative impact on the entire product
Due to the ephemeral nature of our product we only offer refunds if:
- Your product is not delivered
- We are unable to fulfill your order
- The product you receive bears no resemblance to what your ordered, please see below for our substitution policy
Q: Some of the flowers look different to as pictured, why is this? (Substitution Policy)
A: Due to the ephemeral and seasonal nature of flowers sometimes availability or quality of different blooms changes, we only supply top grade flowers, so sometimes we may supply an alternative bloom to as pictured if we feel the quality of it is superior to the flowers pictured at the time of purchase.
We reserve the right to offer alternative blooms in keeping with seasonal changes and availability at all times, all bouquets pictured are examples and overall colour scheme and style will be maintained to the best of our ability and floral availability at that time.